Help & FAQ

After you make the payment, but if you are still on Free version instead of Premium service or Enterprise service after 20 minutes, please double check you are using the right email account when making the payment. One possible reason is that people might use another email account for the payment so the Premium service is linked to that email account. Please contact us below and we can resolve the issue for you.

Paid plans include:
• Higher weekly usage limits, which depend on your plan. See Pricing for the credits in each plan.
• Advanced models from OpenAI, Anthropic, Google, xAI, DeepSeek and others. See the current models.
• Premium features: thinking and reasoning, real-time web search, file analysis, image creation and editing, and 50+ AI tools for writing and reading.
• Longer inputs and outputs and more context.
• Data privacy: we do not use your data to train AI models. See the Privacy Policy.
• Pro support from our team.

Model availability and limits change over time, so the Models and Pricing pages always show the current details.

Yes, you can cancel the future subscription any time through 'Account' → 'Manage your plan'. After that, you could follow the instructions and the subscription will be cancelled immediately afterward.

If you cancel before the end of current subscription period, you will still be able to use your license, up to the last day of the subscription.

The Free Plan are currently offering 5 free credits every day and 15 total credits for tools and agents.

We offer free or free trial services with our products, so refunds are generally not provided. However, we may consider a refund if you have NOT used our product (to performed any actions) and the purchase was made within the last two weeks. In this case, please email us at contact@aiworksuite.com, and we can assist you and evaluate it on a case-by-case basis.

If you experience any issues with our services, please email us at contact@aiworksuite.com and include the photos, videos, or related evidence that shows the problem for us to look into.

No. We do not use your data to train AI models. Third-party AI providers generally do not use API inputs and outputs to train their models by default, but each provider has its own data-processing and retention policies, and retention periods can vary by provider and feature.

See our Privacy Policy for what is sent to providers and links to their current policies.

E‑mail contact@aiworksuite.com or open “Help → Contact” inside the app. We reply within 24 hours (Mon‑Fri, PST).